Refund policy

 

At Trudi Bleu, customer satisfaction is our top priority. We strive to offer high-quality fragrances that you’ll love. However, if for any reason you are not completely satisfied with your purchase, we are here to help with our easy and transparent refund policy.

 

 1. Eligibility for Refunds:

- Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of receipt for a replacement or full refund. Proof of damage (such as photos) may be required.

 

 2. Refund Process:

- To initiate a return, please contact our customer service team at scent@trudibleu.com with your order number and reason for return.

- Upon approval of your request, we will provide instructions for sending the product back to us.

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

 

 3. Contact Us:

For any questions or concerns regarding your refund, please contact our customer service team at scent@trudibleu.com

 

We appreciate your understanding and look forward to serving you again in the future!